YA ALLAH

Official "ZIDAN TRAVELS" Booking Form must be completely in by the pilgrim.

Payments are to be made in the following order - 25% at the time of booking, 50% after One Month from the date of booking & the balance 25% should be paid One Month prior to the departure. Cheque or Demand Draft should be drawn in favour of "ZIDAN TRAVELS", Mumbai. International passport for each intending pilgrim is necessary, as traveling will be under Basic Travel Quota Scheme.

As per the Government rules a pilgrim is entitled to get up to U$D 10000 under Basic Travel Quota Scheme every year from RBI authorized foreign exchange dealer. Out of this entitlement of U$D 10000, the Dollar component of the package chosen has to be either transferred through the bankers to the Hotels abroad for accommodation, food & transportation charges or has to be paid by the pilgrim on the 1st day of the tour to the Hotels abroad for accommodation, food & transportation charges If the pilgrim decides to cancel his/her booking following cancellations charges shall be deducted i.e. prior to 60 days of departure - 25%, prior to 14 days of departure - 50% & within 14 days of departure or No Show - 75%.

"ZIDAN TRAVELS" accepts no responsibility for Luggage Losses, Injuries, Damages, Accidents, and Additional Expenses due to delay of Flights, Misconnection, Sickness, Bad Weather, Strike, War, Quarantine breakdown or transport breakdown or the closure of Airport due to War etc.

"ZIDAN TRAVELS" is a Hajj, Umrah and Ziyarat Tour Organizers only and does not control or operate any Airline, Hotel, Transport, Laundry or any other facility or services mentioned in the brochure. We take care in selecting all the elements in the package. The tour operator only selects and inspects them and has no control in running them. The Tour operator shall not be responsible for any delay, improper services provided by any Airline, Transport, Hotel and any other provider of services for any Injury, Death, Loss or damage which is caused by the act or default of the management or employees of any other Hotelier, Airlines, or/and any act or actions of co-passenger which may result in not availing the services during the tour.

"ZIDAN TRAVELS" shall not be held responsible either for any loss, delay, damage, fading of color, stain of any type or shrinking of clothes by the laundry services.

"ZIDAN TRAVELS" appoints agents and representatives for the arrangements of hotels, transport, food etc in good faith and takes best possible care of all the pilgrims. However due to unavoidable circumstances, changes and alterations in the package have to be made regarding hotel, bus or staying period or change of flight. "ZIDAN TRAVELS" reserves the right to make alterations which the pilgrim has to accept, and for which no refund shall be made nor any claim shall be entertained. After entering into Saudi Arabia no pilgrim of "ZIDAN TRAVELS" shall be allowed to give up his/her companionship with his/her group. He/she will have to act accordingly and if he/she decides to quit, he/she shall not be entitled to receive any amount whatsoever.

Room Service is not available.

Our latest broucher should be referred for inclusions & exclusions of the package in particular chosen by the pilgrim.

If any country hinders or stops any pilgrim(s) or all pilgrims from entering into its boundaries/borders due to any past objectionable references of such a person(s) in that country's record or due to a breakout of an epidemic in the originating country or any country from where the pilgrim has travelled or due to political Strike, War, , or the closure of Airport or any other reason or enforces any kind of restriction or ban and consequently the pilgrims cannot visit that country wholly or partly, "ZIDAN TRAVELS" shall not be held responsible for such action by the Government authorities of that country and under such circumstances no refund shall be applicable. All will have to obey and abide by the laws of that country

Free Baggage allowance shall be as per the rules of the Airlines and any extra charges for excess Baggage will have to be borne by the pilgrims.

No liability on the part of "ZIDAN TRAVELS" arising in any way out of this contract in respect of any tour shall exceed the total amount paid or agreed to be paid for the tour, and shall in no case include any Satisfaction of the pilgrim is our prime consideration. Any claim or complaint by the client must be intimated to "ZIDAN TRAVELS".

In the very unlikely event of there being something not to your satisfaction on the pilgrimage that is directly in our control, should be reported immediately so that there is an opportunity to correct / rectify the same. The tour operator shall not accept liability in respect of claims which are not reported to us immediately.

Partly utilized services are also considered as fully utilized. In such circumstances no refund shall be applicable. For all claims, disputes of whatever nature relating to the tours marketed/coordinated by "ZIDAN TRAVELS" the courts in Mumbai shall alone have jurisdiction.